"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh Pal
Dear friends,
This book is written to clear the concept of Aftermarket Sales and Customer Support - the two important hooks nowadays in the competitive market. The initial business is generated by well-groomed and extroverted salespersons but it’s the Aftermarket (AM) Sales and Service team’s responsibility to keep the users happy so that they become die heart fans of your products or services.
The book reveals methods and the hidden qualities that add up to convert the AM team into an efficient team of salespersons. It elaborates on the ways to create a confident and synergic sales and service team with technical expertise and smart activities to ensure reduced downtime, delays and to thereby influence direct profit. The experience of pan Indian business culture also takes the reader through the exciting journey of a service person to that of the pan India Aftermarket Sales Manager. This book can be used as a roadmap by upcoming team leaders for their individual and professional growth.
Milind S Priyadarshi
Mr. Milind S Priyadarshi is a mature and dynamic team leader having industrial experience of more than 15 years. He has worked in tiny enterprises, medium and large-scale industries and also in MNCs, in diverse profiles like manufacturing, projects management, and sales service. His prime interest lies in sales and service where he has spent more than 10 years. His sales career started with cutting tools and industrial hardware. He is also into the sale of spare parts and service contracts. He has trained and managed the aftermarket sales and service teams across India.
The author is based in Gujarat and has garnered wide knowledge from his broad travelling across the country. According to him, one must need to learn “self-management” before “customer management.”
He believes, “You don’t build a business - You Build People, and then the people build the business.”
