"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh Pal
Social Media is ruling our world. The spread of social media is so fast and widespread that customer experience NOW is not only necessary to flourish the business but even for the survival of the business.
Praise for the book:
"The book is written in a simple to read and ready to execute format. I am sure, you will enjoy reading this book. And without wasting any time, you will start designing your organisations CX."
Govind Shrikhande, Customer Care Associate & Managing Director, Shoppers Stop Limited
"This book is very apt and timely for Indian market. Especially for hospitals, customer experience is critical and the book tells almost A to Z of it.”
Joy Chakraborty, COO, Hinduja Hospital
"I am impressed with how simply Sunil Gandhi has explained one of the most important aspects of Customer Experience (CX). Citing Indian examples he drives home the point very clearly and I am sure readers will be able to embark on a CX improvement journey right way."
Manan Choksi, Director, RE/MAX Gujarat, Director
Sunil Gandhi
Chartered Accountant by education and Customer Experience Campaigner by profession,
A voracious reader, Sunil Gandhi wears multiple hats. He is a Chartered Accountant and did business consulting studies at a management school JBIMS in Mumbai. As a hobby, he studied Yogic science and Yogic therapies and was awarded diplomas. As a business and personal financial advisor, he has a vast experience of more than 32 years. He was one of the founding members of start-up taxsmile.com. He is a blogger, since 2010 and writes on various subjects like money, finance, fitness, wellness, and happiness.
Sunil Gandhi is one of the pioneers of Customer Experience consulting in India. He has been spreading this movement through his blog since 2010. He is a Beyond Philosophy, UK, certified Customer Experience professional & was a part of Beyond Philosophy India initiatives.
