"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh Pal
Business of Insurance Brokers is useful in ‘campus to corporate journey’ for beginners, and at the same time, relevant for senior leaders in the broking domain to acclimatise themselves in the upcoming digital intervention.
The book covers:
1. Work-flow protocol besides servicing of claims and handling complaints, including presentation skills essential for building one’s career in Insurance Broking.
2. Knowledge of interpersonal communication skills comprising handling negotiations, meeting techniques, team roles and group work.
3. Soft skills like business communications, problem-solving and decision-making skills, business-writing techniques and business etiquette necessarily required by any broker.
GOVIND JOHRI
Govind Johri, 66, is a Fellow of Insurance Institute of India (Mumbai) and an active insurer for 40+ years, with a Diploma in Consumer Protection Laws, having research papers and publications in national and international journals.
His later stint as Associate Professor, National Insurance Academy Pune, and Director of an Institute of Management, led him to emerge as a prolific author with the success of his debut book Motor Third Party Claims Management (ICAI- 2008).
He honed his writing skill by bringing new editions of Study Course Books for Associate-level Examination of Insurance Institute of India on Fire and Consequential Loss Insurance (2015), Fire Coverage (2016) and Motor Insurance (2017).
His most recent book is being introduced as a subject on “General Insurance Claims” in 2020-21 and has planned to bring a book for Surveyors, Investigators and Loss Adjusters on Investigation in Insurance Claims.
