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"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh Pal
Dr Praful Gharpure
Architect - Urban Planner ; IT Process ConsultantPraful Gharpure is an Architect – Urban Planner working in the industry for over 25 years. He has been associated with projects in fields of Architecture, Planning, Management Consultancy and IT Services Delivery. Praful holds a Bachelor’s degree in Architecture from VRCE Nagpur and Master’s degree in Urban Planning from CEPT University Ahmedabad. He also received PhD in Urban Service Delivery from CEPT University Ahmedabad. Praful is an IGBC – Accredited Professional and he also holds certifications on Project Management Professional (PMP) from PMI – USA and Six Sigma Black Belt CerRead More...
Service Delivery Process Framework - A Lifecycle Approach
Books by Dr Praful Gharpure
Automation in service delivery is on the agenda for every city administration. However, with close to 7000 urban centres in a country like India, the service provision mechanism is at different levels of maturity across these centres. Further, the components of the service delivery mechanism vary from state to state, driving the need for harmony in the overall approach to service delivery.
This book is an attempt to evolve a best-fit ‘Process Fra
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