Anton Tharaka Appuhamy
Anton Tharaka Appuhamy is an award-winning hospitality trainer, keynote speaker, and ICF-certified coach with nearly two decades of experience championing heartfelt hospitality across Asia and beyond. He currently serves as Assistant Vice President – Talent Management & Quality Assurance for one of Asia’s largest hospitality groups in the Asia. A recognised authority on human-centred service, Anton is the creator of the Hospitality PULSE Framework and WOWspitality™, concepts that help organisations move beyond checklists into emotionally resonant guest experiences. He has trained professRead More...
BEYOND SOPs: From Hospitality To WOWspitality
Books by Anton Tharaka Appuhamy
BEYOND SOPs: From Hospitality to WOWspitality™
What if the future of hospitality isn’t found in a checklist—but in a heartbeat?
In Beyond SOPs, award-winning trainer, international keynote speaker, author, and certified coach, Anton Tharaka Appuhamy, challenges the hospitality industry’s greatest illusion:
that great service alone is enough.
Service is a transaction.
Hospitality is a connection.
WOW
BEYOND SOPs: From Hospitality To WOWspitality
Books by Anton Tharaka Appuhamy
BEYOND SOPs: From Hospitality to WOWspitality™
What if the future of hospitality isn’t found in a checklist—but in a heartbeat?
In Beyond SOPs, award-winning trainer, international keynote speaker, author, and certified coach, Anton Tharaka Appuhamy, challenges the hospitality industry’s greatest illusion:
that great service alone is enough.
Service is a transaction.
Hospitality is a connection.
WOW
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