Sonal Kapoor is a reserved, hardworking entrepreneur running a florist boutique in London. She fights a paradoxical battle between her responsibilities at work and her only family there - her mother. And caught in between these is a story of Sonal's past - a terrible event that got her to flee India. Scars from her troubled past continues to manifest in multitude of ways, reminding her constantly about that horrific event.
Serendipity happens when Dr. Ryan Percy enters her life and Sonal is challenged in ways she had never imagined. Ryan turns out as everything from Sonal's quintessential definition of the man of her dreams – BUT, Ryan too comes to the party with his own baggage from the past. A pivotal piece in the jigsaw of their lives appears to be missing. Could their puzzling lives be ever completed by each other? Do they complete or destroy each other?