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"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh Pal
Amrinder Kaur Rinku Bhardwaj
CX Consultants and Trainers
Understanding Customer Experience Management
Books by Dr. Amrinder Kaur, Ms. Rinku Bhardwaj
Hard questions are enough to create a dilemma for every decision to be taken for the organization to move forward, innovate, bring efficiencies and make the best use of available resources, capabilities, and situations. Our effort through this book is to provide you with many answers and demonstrate how putting up the customers at the center of all decisions supports practical and optimum decision making. Engaging customers and focused value creation are the o
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