The purpose of this study is to investigate the outsourcing relationshipsbetween the clients and service providers in a key sector of economy. Fully understanding these outsourcing relationships requires taking a holistic view of the fundamental elements of outsourcing, including the nature, services, strategies and the management of relationships. Such an understanding also involves examining these elements within appropriate theoretical models. The literature reveals the but the significance of this study lies in its explication of the previously obscure relationships between FM outsourcing service providers and their clients.
In recent decades, integrated resource planning (the main resources being people, property and technology) has become an important part of FM. It is generally believed that the optimal use of high-quality facilities can solve business problems in the built and human environment. To operate such facilities, outsourcing is now prevalent in various industries. This procurement approach is considered by some proponents to be an effective and efficient approach to managing resources. However, organisations often fail to consider how the performance of the outsourced service providers affects their business success. It is also often unclear how the type of outsourcing relationship affects business success. Developing a specific outsourcing model is therefore highly useful to the FM industry.
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John Lok, Lawrence Lok
Dr. Ka Leung Lok (Lawrence)
Academically, Lawrence was awarded his PhD from School of Built Environment of University of Salford. He got his B. Sc. (Honour) Degree in Building from The City University of Hong Kong and MBA in Construction and Real Estate from The University of Reading. Professionally, Lawrence is developing as a consultant, lecturer and manager in the field of construction and real estate. His research interests are in the areas of Facilities Management Outsourcing relationships and relevant ISO series.
