I write this book aims to let any organization leaders can attempt to apply psychological methods to predict whether their in-house facility management service is enough in oreder to improve performance and raise more satisfactory feeling to their customers.
I believe that FM may influence customers emotion , when they enter any shops to prepare to buy any products in any shops, or students learning emotion , when they are learning in schools. I shall explain how FM can bring economic benetits.
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John Lok
I had graduated business Administration Science Degree in Common Wealth Open University. Then, I concentrate on researching whether how economic changing environment can influence our behaviors, e.g. consumer behavior in behavioral economic view. I had researched different behavioral economic topics included how artificial intelligence influences economic environment changes, how artificial intelligence influences consumer behaviors, how disease influences traveler leisure psychology, how economic changing environment influences public transport passenger choice, how e-commerce market influences consumer behavior etc. different books are published. I hoped my readers can make accurate analysis to learn how and why the economic changing environment influences consumer behavior in behavioral economic view.
