Lok's recommendations for improving service performance revolve around several key strategies:
1. Understanding and Predicting Client Emotions and Behavior
This involves analyzing individual psychological challenges clients face and developing solutions to address them, ultimately leading to improved service perception . For instance, in the travel industry, predicting future travel behavior from past patterns, using both psychological and statistical viewpoints, can help travel agents operate more successfully .
2. Application of Behavioral Economic Strategies
. This interdisciplinary approach integrates insights from psychology with traditional economic theories to provide a comprehensive understanding of human behavior in economic contexts .
3. Attracting and Satisfying Clients
A core aspect of improving service performance, according to Lok, is effectively attracting and satisfying client needs
4. Satisfying Employee Needs
Lok also recognizes the internal factors contributing to service performance. Creating a positive work environment and providing opportunities for growth and development for employees are crucial .
5. Raising Efficiency
Implementing strategies to improve employee productivity and streamline processes is another key recommendation [.
Sorry we are currently not available in your region. Alternatively you can purchase from our partners
Write your review for this book (optional)
Review Deleted
Your review has been deleted and won’t appear on the book anymore.Sorry we are currently not available in your region. Alternatively you can purchase from our partners
John Lok
JOHN LOK, Behavioral Economist, I had graduated business Administration Science Degree in Common Wealth Open University. Then, I concentrate on researching whether how economic changing environment can influence our behaviors, e.g. consumer behavior in behavioral economic view. I had researched different behavioral economic topics included how artificial intelligence influences economic environment changes, how artificial intelligence influences consumer behaviors, how disease influences traveler leisure psychology, how economic changing environment influences public transport passenger choice, how e-commerce market influences consumer behavior etc. different books are published. I hoped my readers can make accurate analysis to learn how and why the economic changing environment influences consumer behavior in behavioral economic view.
