Total Quality Management requires clarity of vision, a planned approach, appropriate organization, selecting areas of improvement, formation of project or action teams, improvement by everyone, strategies to change attitude, training in quality techniques, team work, problem solving, consistency and good communication. Total Quality is a description of the culture, attitude and organization of an institution that strives to provide students with best education that satisfy their needs. In Education, students have only one chance; it has to be right. The cost of getting it wrong is disastrous for them in future, their future employment and the country as a whole. TQM involves total commitment from everyone in search for continuous improvement, individually and collectively. It must be management-led, at the most senior level. Total quality involves liberating people at work, whose talents are recognized and utilized.
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DR. SAVITA MISHRA
Dr. Savita Mishra is a Principal, Vidyasagar College of Education, Phansidewa, Darjeeling, West Bengal. She has impeccable records of twenty years of teaching and research activities. She is continuously engaged in organizing National and International level conferences, webinars and workshops for dissemination of knowledge and expertise to the stakeholders of education. She has published 169 research articles in reputed National and International journals and authored & edited 105 books. She has also developed a psychological tool for assessing Attitude towards Science. She is the Vice-President of Council of Teacher Education (Eastern Zone); Scientist, IAEC; Member of Board of Studies, National resource person & master trainer of MGNCRE, Ministry of Education, Government of India, members of advisory and editorial board of national and international journals, Founder and Secretary of Ranidanga Yashoda Educational Society and Visiting Professor of some of the Universities including Academic Staff Colleges. She has awarded Best Teacher Award 2010 from Sikkim central University, Best Principal award 2020, Best Academician Award 2020, Celebrity writer award 2020, Excellent Achiever award 2020, Women Researcher Award 2021 and Outstanding Scientist Award 2021. She has been conferred the title of ‘Leading Educationists of the World’ by IBC, Cambridge, London.
