Standard Operating Procedures tell in writing about what should be done, when it should be done, where it should be done, and by whom it should be done.
In this book, Key Performance Indicators (KPI) for various departments have also been described in detail. For providing quality care to all patients, it is very important to regularly measure the performance of clinical as well as non-clinical departments. It is also required by various accreditation agencies such as NABH.
The subject of SOP is very exhaustive. The SOPs should be written for every step that involves patient care. NABH requires that hospitals should have standard procedures for as many functions as possible. The staff of the hospital should work as per the procedures laid down. It ensures patient safety and transparency in healthcare.
Accreditation by national and international agencies is all about the quality of facilities, quality of patient care and transparency in providing that care.
Dr. Arun K. Agarwal started his career as a doctor in the year 1974. He graduated in Medicine (MBBS) from G.S.V.M. Medical College, Kanpur in 1973. After serving the government of UP, he served in Iran under the Ministry of Health.
Since 1982, after doing his hospital administration, he worked in the planning team of the G.M. Modi Hospital (now Max Hospital) at Saket, New Delhi, for almost ten years. As the hospital was in technical collaboration with a foreign hospital consultancy group, he got the opportunity to obtain special training in equipment management for hospitals.
He has worked as a medical superintendent and a consultant with various hospitals during his last 37 years of service, including MCH (Jindal Hospital), Bangalore; Narinder Mohan Hospital, Ghaziabad; Shri Mahant Indiresh Hospital, Dehradun and Mayo Hospital – Mohali.
He has done equipment management and procurement for hospitals.
He was instrumental in the successful commissioning and running of these hospitals. He also has vast experience in hospital planning and management.
He has already authored four books on hospital management;
(1)SOP For Hospital in India – Ist Edition
(2)How To Setup a Hospital along with SOPs
(3)Checklists for Hospitals
(4)Duties & Responsibilities of Hospital Staff
At present, he provides consultancy in hospital planning and administration.