This is a quick view for achieving 10x Performance Enhancement. The reader will benefit by reading and using the learnings. This cannot replace my 3 Days Certified Delivering Excellence Course, where I discuss all the concepts mentioned in the book, but additionally take the students through multiple exercises based on world-class case studies and assignments, and the students get to take home all the working tools.
The concepts covered in the book include: Managing Large Transformation Deals, Features of Transformation Deals, Plans & Contract Negotiation in a Mega Transformation Deal, Executing a Mega Transformation Deal, Program & Project Management Lifecycle, Stakeholder engagement, Risk Management, Status Reporting, Project Economics, Estimation, CBA, Cost Control and Monitoring, Project Profitability, Billing, Invoicing, and Realisation, Incentives and Penalties, Efficient Service Delivery Approach and Methodology, Understanding the Customer, Agile Service Delivery Methodology, SQM, Automation and Technology in Service Delivery, Managing CR and Scope Creeps, Delivering Excellence, Delivering Excellence and Design Thinking, Prototyping, Iteration, and Collaboration, Innovation and Creativity, Building a Culture of Excellence, Effective Communication, Managing Customer Complaints and Feedback, Advanced Client Interactions: Including Managing Difficult Conversations, Realistic Goals and Targets.
Come, walk with me on this journey of learning and sharing forever!
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Daman Dev Sood
With over 38 years in the industry and over 18 years in the Resilience domains, I am a Certified International and Corporate Trainer with over 14500 hours of training/ teaching experience, achieving 100% NPS, and holding 14 copyrights. I am a CPD Member, 2 courses are CPD certified. I am the author of 6 published books on Resilience.
I have designed over 40 courses including those for global entities like BCI, BCS, NCEMA etc.
In my professional journey (with corporates like TCS, Xansa, Continuity & Resilience, Cityinnovates, EY/ HSBC), SAFE, I have played various senior/ executive roles like Principal Consultant, Group Head, Practice Head, COO, CIO, VP, Board Member, Program Director etc.
I have travelled/ worked to/in over 20 countries. I am an International Speaker.
I have served clients in various industry sectors like Government, IT, Banking, Financial Services, Insurance, Telecom, Marine, Manufacturing, Pharma, Power, Media, Trading etc.
On my journey, I have won multiple national and global awards and have also been inducted into BCI Hall of Fame.
As a LinkedIn invited contributor, I have contributed to over 150 articles so far, and am a Top Voice – Training & HR.
I am currently Director at the one-person-company DBD Training & Consultancy and serve as an International Resilience Trainer & Consultant serving Cybersecurity, Operational/ Organisational Resilience, BCM, Risk, and Crisis. I am the Chair – PR&P Standing Committee IEEE Delhi Section, and IEEE Ambassador.
