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Conflict Resolution is among the most important Soft Skills which can be learned in the work place. Conflict in the office is unavoidable, as can be expected anyone with even the slightest political disagreements. But conflict is not always necessarily negative. When managed in an effective and respectful manner, conflict can offer truly positive results.
In the course of managing conflict, two opposing parties may come to an apparent common ground or agreement. These agreements may include terms about how the parties deal with certain issues, such as boosting productivity, reducing cost, or even coming up with a more affordable copy of a particular book. The party that comes up with the most creative terms is likely to come out the winner. This is because resolving conflict is usually based on a mutual interest. Thus, if these interests are recognized and respected, then conflict will be easily resolved.
The primary objective of conflict management is to foster a positive outcome for all the parties involved, including the employees. Thus, it is very important for management to recognize potential problem areas early on and try to resolve them before they have time to deteriorate. The more quickly a problem is identified and solved, the easier it will be to keep it from becoming more problematic down the road. Below are a few general tips for dealing with conflicts that may develop in your office.
o Understand that conflict resolution is an interpersonal activity and it is not appropriate to attempt to resolve it with someone higher up than you (in an organization). For example, during meetings between management and employees, the superior (the boss) cannot take sides and attempt to solve problems between the two groups without consulting with the employee(s). Instead, the superior must give feedback to the people involved so they can reach agreement with one another. Similarly, in any work environment, a manager cannot impose his/her will upon a team of workers and expect them to act in a certain way. In fact, if the managers take sides too often, they may unintentionally stifle free thought and innovation, which can cause resentment and even hostility towards them.
o Effective communication is essential to resolving most workplace conflicts. In fact, the majority of workplace conflicts can be avoided by using effective communication strategies. Good communication skills include listening carefully to employees and addressing concerns in a courteous, professional manner. Additionally, good communication skills will ensure that you avoid creating situations that lead to resentment and negativity, such as gossiping, name-calling, and creating negative work environments.
o If a dispute is not amicable, try to avoid confrontational approaches. Instead, try to find creative solutions to problems that can be addressed between the parties involved. This will ensure that all parties are treated fairly and that no physical or emotional injuries are caused due to the dispute.
o The best way to resolve workplace disputes is through mediation. When there is a problem that has been generating frustration and issues between two parties involved, it may be best to go to mediation. Mediation can help both parties communicate with each other in an effective and non-confrontational manner. Both sides can come together with a mediator who will help them determine the best way to address the dispute. Both sides may come together with the mediator to decide how much money will be paid out to the parties involved, what the consequences will be if a settlement is not reached, and what measures will be taken to ensure that the problem does not arise again.It helps to encourage good relationships between colleagues and supervisors as well as between individuals. By implementing these tips, managers will help create a working environment where everyone is comfortable expressing their thoughts and ideas without fear of legal action or consequences.
 
Web:    https://www.paramounttraining.com.au/training/conflict-resolution-training/

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