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Nilakantasrinivasan J

Author of 3 Books, Business Advisor on Value Creation & Client Centricity

Author of 3 Books, Business Advisor on Value Creation & Client Centricity

Nilakantsrinivasan (Neil) manages Canopus Business Management Group, a professional services firm which he founded in 2009. With twenty five years of experience working with Fortune 100 companies on their most important business priorities, he helps his clients with renewed focus on “How to create higher value?” through the lens of customers, businesses, processes, and people. His diverse sectoral experience spans across banking and financial services, automotives, manufacturing & machinery, IT & ITES, shared service centers, technology & telecom, O&G, shipping and professional services. HRead More...

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Published Books 2

The Master Book for Lean Six Sigma Green Belt Certification

Books by Nilakantasrinivasan J

This is a comprehensive resource book on Lean Six Sigma that covers all the necessary topics that a CSSGB needs to know. It is drawn based on universal curriculum that maps to both ASQ & IASSC Body of Knowledge.

If you have to clear exams, you should have crystal clear understanding of all the concepts and you should know to paraphrase it in the right way. This book is structured in the form of subjective Q & A.

It is comprehensive and co

The Client Centric Protagonist

Books by Nilakantasrinivasan. J

- How can I, as an individual, become more client-focused?
- How can we, as a company, foster client-centered transformation and culture?

If you are looking for answers to the two questions mentioned above, then this is your book.

The author has presented the answers as a story of Parth, an Indian Army veteran who joins a specialty chemicals company called SPKEM as an account manager. Without the requisite domain knowledge, will he steer hi

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Nilakantsrinivasan (Neil) manages Canopus Business Management Group, a professional services firm which he founded in 2009. With twenty five years of experience working with Fortune 100 companies on their most important business priorities, he helps his clients with renewed focus on “How to create higher value?” through the lens of customers, businesses, processes, and people. His diverse sectoral experience spans across banking and financial services, automotives, manufacturing & machinery, IT & ITES, shared service centers, technology & telecom, O&G, shipping and professional services.
His last formal employment was with HSBC as a SVP, heading business transformation and customer experience for the Indian region. Originally trained as an industrial engineer, he holds Masters degrees in manufacturing, ML & AI and Bachelors in production technology and physics. He is also a certified MBB, a highly rated global instructor, and has positively touched over 200,000 professionals through his training, mentoring, and coaching.
He has also authored 3 books, "The Client Centric Protagonist", “The Little Book of Customer Experience” and “The Master Book for Lean Six Sigma Certification.”
Neil is interested in hearing about your experiences with Client Centricity, Value Creation & Analytics.

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