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Dinesh Kumar Goyal

Author, Dinesh Kumar Goyal, is a gold medallist graduate in electrical engineering. He was born in the year 1956 in a small town named Tapukara in Alwar, Rajasthan, India.   He is an avid reader and has great passion for customer satisfaction. He has more than thirty-five years of experience as a customer and a provider in his professional career.   He has been working hard on the subject for ten years, the outcome of which is in the hands of his revered customer.Read More...


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INSCRUTABLE PRINCIPLES
Books by Dinesh Kumar Goyal

There was a time when customer played a very minor role in your business affairs. He had no choice but to except whatever was offered to him. Now he has choice. He no more faces the ‘Hobsons Choice’. He ‘rules the roost’. He plays main role in your business affairs. Mind it! Your entire future is now controlled by him. Moreover you have to treat your employees the way you want your customers to be treated by them. Customer’s expectations can be excee

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