This is said to be the ‘Age of the Customer’ where business battles will be won through differentiated customer experience.
There is a huge need for customer experience professionals, as well as aspiring customer centric companies, to learn and apply the winning principles of delivering great customer experience.
This Customer Experience Design Book is written to help individuals and organizations get fundamental understanding of the custom
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Rajat Chawla
Rajat Chawla is a founder, director at koyopo an employee and customer experience transformation company. Rajat is amongst the top 200 who’s who of global customer experience professionals by CXPA. He is also an internationally authorized training provider for CCXP credentials. Rajat has trained and coached business leaders from more than 12 countries, including – USA, Sweden, Finland, B
India
Malaysia
Singapore
UAE
