In an age where machines think faster than ever, this book reminds us why humans still matter most.
Enhancing Human Capacities with Business Process Management and Automation explores how businesses can move from manual chaos to intelligent flow — creating systems that free people from routine and return them to purpose.
Through a blend of philosophy and practice, Bhushan Khairnar shows how BPM, automation, and AI can amplify human potential rather than replace it. He introduces a human-centered framework — the Intelligent Business Operating System (iBOS) — that aligns strategy, process, and technology into one living rhythm.
Written in a reflective, magazine-style narrative, the book connects real stories, data, and frameworks across India, the U.S., Japan, and Singapore — guiding entrepreneurs, analysts, and leaders to build calm, self-sustaining, and compassionate enterprises.
It’s not just a book about doing more.
It’s a guide to becoming more.
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Bhushan Khairnar, Shahzin Italiya
Shahzin Italiya
Shahzin is a BPM & BPA Consultant and the founder of BizGenie. She has decades of experience in serving businesses in the UK, New Zealand, and India. Her niche area of service is BPA, BPM, BPMA, RPA, and other process-oriented technologies.
Bhushan Khairnar
Bhushan Khairnar is a Design Thinker, AI & Business Transformation Strategist, and Entrepreneur with over two decades of experience at the crossroads of engineering, academia, and AI-led innovation.
As the Founder and CEO of CustomerLab, Bhushan helps organizations around the world harness emerging technologies — from automation and AI/ML to process redesign and digital transformation — to build intelligent, human-centered enterprises.
A Stanford-trained strategist and IDEO-certified design thinker, he blends technology with empathy to make complex ideas accessible and actionable. His background spans AI infrastructure, linguistics, and mass communication (PhD), giving him a rare, multidimensional view of how humans and systems evolve together.
An accomplished author and speaker, Bhushan is known for turning technology into storytelling — transforming the language of data, processes, and algorithms into practical frameworks for business growth and human potential.
Through his ventures, lectures, and writing, he continues to champion one simple idea:
Technology’s highest purpose is not to replace human intelligence — but to amplify it.
