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"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh Pal
Dr. De Souza Maria Fatima
Dr. Fatima De Souza is an Associate Professor of Commerce and former Officiating Principal, at the Government College of Commerce and Economics Borda - Margao, Goa under the Directorate of Higher Education Government of Goa. She has 28 years of teaching experience at the under-graduate level. She has a Master’s Degree in Commerce and Law (intellectual property rights) and a Ph.D. in marketing from The Department of Management Studies Goa University. She is into research in the area of consumer behaviour and published research papers in the reputed journals. She has organised many nationaRead More...
Complaint Management in Airline Industry
Books by Dr. De Souza Maria Fatima
This book will serve as a guide to airline passengers and a magna carta in the hands of airlines managers to better understand the different types of airline passengers. The present study uses the ‘Justice Theory’ framework and links the combined effect of severity and controllability of service failure situations to the justice based recovery expectations of airline passengers. The consumer expectations are comprised of Distributive justice, Procedural ju
New Education Policy 2020 Review and Implementation with Special Reference to Goa
Books by Dr. Maria Fatima De Souza
This book will serve as a guide to the different stake holders in the education system in general and in particular to Goa. The book entitled, “New Education Policy 2020 – Review and Implementation” – with Special Reference to Goa, is the compilation of research papers presented at, The National e-conference on the Topic “New Education Policy 2020 – Review and Implementation” – with Special Reference to Goa. The
Complaint Management in Airline Industry
Books by Dr. De Souza Maria Fatima
This book will serve as a guide to airline passengers and a magna carta in the hands of airlines managers to better understand the different types of airline passengers. The present study uses the ‘Justice Theory’ framework and links the combined effect of severity and controllability of service failure situations to the justice based recovery expectations of airline passengers. The consumer expectations are comprised of Distributive justice, Procedural ju
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