Austrian-born, Louis Sailer has an extensive experience of nearly three decades spearheading iconic hotels around the world. A distinguished leader and one of the world’s most successful hoteliers, Louis has spent his life building multimillion-dollar entities and capturing five-star performance ratings. Through this book he shares unique insights into the fascinating realms of the luxury hospitality industry and his journey that was fuelled by an undeterred ambition. Whether you are an apprentice or a general manager, his notes, anecdotes and tips inspire and motivate all professionals helping them on the path of professional growth and fulfillment. Married to Kelly for 20 years and blessed with a daughter, Madison, he loves to play golf, spend time with his family and explore the finer things in this world.