"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh Pal
ServiceNow is a very popular application platform as a service. ServiceNow Best Practice has become a buzzword nowadays. But understanding why something is best practice is a rare practice. With the popularity of social media we are able to reach masses more easily than before. It has also given us the ability to publish our point of view. However there is a downside to it. There is a lot of FAKE NEWS out there! You need to use your own judgement and validate the information published on the internet before accepting it. So is the case with best practices. You need to question why something is a best practice and find answers. You need to convince yourself before accepting it. This book is an effort to validate the ServiceNow best practices trying to answer the most important question, why?
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Ashwin Patil
Ashwin started his software career back in 2001 and has been working in Service Management domain since 2005. He is a detail-oriented person with an inquisitive mind. He has a wide variety of experience in IT industry. He has been into software product development and professional services. He enjoys playing tennis other than working on ‘platform of platforms’ i.e. ServiceNow.
