"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh Pal
Who should read this book?
Every Collections Leader in Banks and Financial Institutions, Strategy Leaders, Analytics Champions, CoE, Operations Team, Insurance, Risk and Compliance Leaders, and all who contribute to portfolio quality for the organization.
In the dynamic world of banking and financial institutions, collections are crucial for sustainability and growth, yet often overlooked compared to sales or credit. The Science of Collections: Driving Financial Success in Banking and NBFCs redefines collections by blending strategy, technology, behavioural science, and human empathy to create a transformative approach.
This book explores delinquency management, portfolio segmentation, and customer-centric strategies, demonstrating how data analytics, behavioural economics, and cross-functional collaboration can turn collections into a proactive driver of financial health. Covering everything from early delinquency management to hard-bucket recoveries, it emphasizes ethical, customer-focused approaches while drawing inspiration from the Kamba Ramayana to highlight the emotional and psychological dimensions of debt.
Packed with real-world insights, proven frameworks, and actionable strategies, The Science of Collections is a must-read for financial professionals seeking to balance empathy, efficiency, and excellence in collections, unlocking its full potential for sustainable success.
Vijay Vasudevan
Vijay Vasudevan is a dynamic leader with over 25 years of diverse experience in the BFSI sector, specializing in Sales, Collections, Credit, Strategy, Business Transformation, and IT. A certified Master CIO from Carnegie Mellon University, USA, he has successfully led groundbreaking Strategy and CoE, digital transformation initiatives, including CRM, LOS, AI-powered Voice Bots, and other enterprise IT solutions. Throughout his career, Vijay has held key leadership roles in esteemed organizations such as Tata Motors, Tata Motors Finance, and leading financial institutions like TATA Group, CITI, HDFC, and HSBC. His expertise spans designing robust collections strategies, regulatory compliance, customer-centric digital solutions, and building high-performance teams.
Currently serving at Equitas Small Finance Bank Ltd., Vijay is at the forefront of transformational projects for Assets, aimed at redefining financial inclusivity. As an author, he is passionately documenting his journey and insights in books that explore Transformation,collections strategy, leadership, and the complexities of digital transformation.
Vijay is widely regarded for his ability to seamlessly bridge business strategy with technological innovation, delivering impactful outcomes while navigating the intricacies of organizational dynamics.
