"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh Pal
"Balancing Customer Expectations - The Truth Unveiled" offers a refreshing perspective on customer relations, challenging the age-old mantra that 'customers are always right.' This insightful book shares practical techniques for respectful communication, handling conflicts with integrity, and fostering lasting relationships that benefit all. Perfect for those seeking to enhance their professional and personal interactions, it empowers readers to grow and lead with empathy and confidence.
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Jagadeesan Subramanian
Jagadeesan Subramanian has been a person of unique capabilities since childhood, embodying determination and focus in both his personal and professional pursuits. An inspiration and great motivator, he has played a significant role in developing numerous professionals in the hospitality industry. As an accomplished author, Jagadeesan has penned two books in English and two in Tamil, showcasing his deep understanding of people and their behavior. Since 1990, he has had the opportunity to work alongside over twenty-five thousand colleagues, enriching his insights into diverse perspectives. Committed to social responsibility, Jagadeesan has dedicated himself to empowering underprivileged students in the hospitality sector, successfully aiding hundreds in obtaining education and employment. His philanthropic efforts have garnered him recognition, including an honorary Doctor of Letters from the International Tamil University in the USA, underscoring his profound impact on both individuals and the industry at large.
