This book is being released at a time when the national debate is dominated by the elections to the 16th Lok Sabha.The UPA which has been ruling the country for nearly a decade after the 2004 elections has left a very poor track record of governance marked by a series of high profile scams and brazen corruption. The three recent agitations led by three charismatic leaders – Anna Hazare, Baba Ramdev and Arvind Kejriwal –have made accountability and good governance especially with the focus on eradicating corruption from public life the key issue. In this context, well conceived ideas for good governance become vital to add depth to the contents of the debates. More importantly they may have an impact in the framing of the public policies of the incoming government.
Retd. Chief Vigilance Commissioner
This book is an important contribution to the literature on public accountability and transparency, offering valuable conceptual models, grounded in the reality of urban life through a case study of Chennai.
Founder, Public Affairs Centre and former Director, IIMA
A must-read for anyone interested in the challenges of fixing our cities, and the role played by systemic reforms related to information, accountability and participation in improving urban services. The book ‘Demand side of Accountability’ brings much-needed rigour to the critical element in a ‘city-systems’
framework, and holds much value for practitioners as well as policy makers. It deserves wide dissemination and discussion.
A major effort in understanding the theoretical underpinnings of governance in civic bodies.
Retd. Expenditure Secretary, Government of India
Dr. R S Murali is the Managing Director & Principal Consultant of Management & Governance Consulting Private Limited - MaGC (formerly NCR Consultants Limited). He has three decades of experience in Management Consultancy.
With a Masters degree in Psychology (MSc) and a PhD in Economics, Dr. Murali is a qualified chartered accountant (CA), management accountant (CMA) and company secretary (CS). He is also a certified management consultant (CMC) and a certified information systems auditor (CISA), and has been certified in risk and information systems control (CRISC). He has undergone training in business process reengineering (BPR), forensic accounting and fraud detection, and ethical hacking.
He has held several senior positions, which include Advisor to Public Sector Restructuring & Internal udit Board (RIAB), Industries Department – Government of Kerala. He has been part of several Committees at Government level. He had served as a resource person for Administrative Reforms Commission, Government of India. He has been co-opted in the Committee on Accounting Standards for Local Bodies of ICAI.
R. S. Murali has been providing advisory and consulting services to various government, nongovernment, and private organizations in India and abroad. His company MaGC provides consulting services to projects funded by the World Bank, Asian Development Bank, UNDP, USAID, Swiss Agency for Development and Cooperation, etc. under his leadership.
He is a consultant, researcher and trainer in areas of governance relating to government, public, private and non-government sectors. His assignments cover finance and accounting, management information and control systems, management accounting, information security, audit and controls, business valuation, intellectual property, human resource development, etc. in both manufacturing and service sectors. He is an enthusiastic speaker/trainer and conducts training programmes and seminars relating to various topics of relevance to clients/public. He has published extensively in professional journals.
R. S. Murali advocates ethics, values, good governance, and Indian ethos in management and governance.