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This book is being released at a time when the national debate is dominated by the elections to the 16th Lok Sabha.The UPA which has been ruling the country for nearly a decade after the 2004 elections has left a very poor track record of governance marked by a series of high profile scams and brazen corruption. The three recent agitations led by three charismatic leaders – Anna Hazare, Baba Ramdev and Arvind Kejriwal –have made accountability and good governance especially with the focus on eradicating corruption from public life the key issue. In this context, well conceived ideas for good governance become vital to add depth to the contents of the debates. More importantly they may have an impact in the framing of the public policies of the incoming government.
Retd. Chief Vigilance Commissioner
This book is an important contribution to the literature on public accountability and transparency, offering valuable conceptual models, grounded in the reality of urban life through a case study of Chennai.
Founder, Public Affairs Centre and former Director, IIMA
A must-read for anyone interested in the challenges of fixing our cities, and the role played by systemic reforms related to information, accountability and participation in improving urban services. The book ‘Demand side of Accountability’ brings much-needed rigour to the critical element in a ‘city-systems’
framework, and holds much value for practitioners as well as policy makers. It deserves wide dissemination and discussion.
A major effort in understanding the theoretical underpinnings of governance in civic bodies.
Retd. Expenditure Secretary, Government of India
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