"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh Pal
This book is a gift to aspiring entrepreneurs and professionals who intend to spread their wings in the air-conditioning service care sector. The air-conditioning service care sector has witnessed a drastic transformation in the last few decades. The operating model of a service care business in the air-conditioning market has changed immensely beyond imagination. Older equipment(s) models and system designs have become less desirable and less valuable with the evolution of new technology. Although high-tech products and equipment(s) have replaced older ones, they are more vulnerable to becoming obsolete because of changing technology every day. Similar to other engineering sectors, undoubtedly, technical skills are a must in air-conditioning service care function. But simultaneously, a wide array of soft skills and business know-how needs to be possessed to be truly good at customer service care in today's scenario. Therefore, there is a need for implementing a modern format to operate the service care business. This book demystifies the new-age business model to help the readers scale-up new heights in the air-conditioning service care business during modern times. All the secrets about managing the air-conditioning service care business in this competitive era are uncovered through this book. All the veteran professionals engaged in the air-conditioning service sector should go through this book at least once to have insights of modern business formats.
Y S Rao
Y S RAO an author of this book is a Graduate Mechanical Engineer and is designated as Certified Energy Manager by Bureau of Energy Efficiency, Ministry of Power, Govt. of India. Being enriched with an overall work experience of more than 22 years in the HVAC industry across the country & abroad (Bahrain), he is rewarded with appreciation letters & commendations multiple times, recognizing his dedication and determined work approach by various highly named organizations. During all these years of his professional career, he has worked with several corporate companies in multiple disciplines & functions, holding distinguished job roles including project execution, testing & commissioning, after-sales service & support, design & planning, and energy management. He is a life member of "ISHRAE Nagpur Chapter" and a contributor to technical write-ups on various topics about HVAC domain.
