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"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh PalBPO Diary follows Madhav's journey of growth and self-discovery in a world he never expected would change him. From handling endless chats to forming bonds over late-night coffee breaks, this book reveals the fast-paced, unseen side of the BPO industry.
Come and see what really happens behind your chat support—where every message has a story, and every shift brings new challenges.
MOHIT GHANSELA
Mohit Ghansela is a storyteller known for capturing emotions, relationships, and personal growth. His debut novel, Wish to Be Like You, explored love and self-discovery, resonating with readers.
With BPO Diary, he shifts to the corporate world, offering a gripping look at life behind chat support. Inspired by real experiences, Mohit delivers stories that engage, inspire, and leave a lasting impact.
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