Join India's Largest Community of Writers & Readers

Share this product with friends

CUSTOMER PLUS HOW TO STAY COMPETITIVE IN AGE OF CUSTOMER SERVICE

Author Name: NEERAJ CHANDHOK | Format: Paperback | Genre : Business, Investing & Management | Other Details

" In today's competitive and technology driven world, organizations are starting to go back to the basics - single-minded focus on customers and service experience.  The world is shifting from "mass-production" to "mass-customized" to make sure that each customer can be managed as an individual for which the business exists.  There are millions of books being written about the customer and experience and service, as the concept takes the centerstage.

 

Neeraj has managed to peel the layers of management jargon and complexity and highlight the core of the customer service. The concepts are narrated in simple and easy to comprehend manner.   The book almost feels like a conversation with a cherished friend, which leaves the reader with a pleasant feeling after each chapter.

 

Recommended for everyone in the customer facing role!

 

Mr. Maneesh Gaur

Head - Expansion and Business Development 

Marks & Spencer (India)

 

Customer Plus is simple collections of fundamentals of doing great business. It’s a must read for everyone in service sector, students as well as practicing professionals. The examples are instructive and entertaining and talk straight to the point. 

Mr Ambar Mazumdar

CEO, Chanalai Group of Hotels and Resorts , Phuket Thailand

This book decodes the steps to achieving excellence in customer service. It provides lot of actionable intelligence in a simple conversation way. It is compelling and shows the benefits of Listening to customer and employees! It connects well and persuades effectively with research findings.    

Mr Jagdeep Thakral

General Manger IHG Hotels Pyeongchang, South Korea

The book raises a series of fundamental questions throughout the journey for example:  why employee & customer first is a great strategy? The book in itself is unique in its presentation, and succeeds to persuade, why to keep customer at center of the company business strategy.  

Mr Satvir Singh

 Director Of Studies at National Council for Hotel Management & Catering Technology

 

It's is a great write up with sharing the case study, learning by conversation. Most effective tools we spoke about is agility which most know yet is a misunderstood concept these days in management studies. 

 

All the best for bringing the learning to the platform where seeding leaders will benefit from it.

 

Mr Sanjay Kaushik

Chief Operating Officer

 

The Raviz Hotels & Resorts

Read More...
Paperback

Also Available On

Paperback + Read Instantly 300

Inclusive of all taxes

Delivery by: 12th Oct - 15th Oct
Beta

Read InstantlyDon't wait for your order to ship. Buy the print book and start reading the online version instantly.

Also Available On

NEERAJ CHANDHOK

An Alumni of Institute of Hotel Management, Pusa, New Delhi & eCornell. Neeraj Chandhok has enjoyed a varied and interesting career in hospitality spreading over 25 years. His assignments ranging from having worked with Luxury Hotel brands In almost all aspects of management.

Neeraj Chandhok has also done some Industry specialization from American Hotel and Motel Association, E Cornell & also holds a Masters In English.

He is also a keen trainer and speaker on various subjects in Hospitality. Neeraj Chandhok has been a visiting faculty at IHM Pusa New Delhi for Msc In Hospitality Management for over a decade , guiding the budding Industry leaders. IHM Pusa New Delhi rated as the No. 1 Hospitality School in the country continuously for 6 years in a row India Today (2018)

Also contributed as a Master Trainer for Food Safety Under FSSAI and as an F&B expert for Pradhan Mantri Kaushal Vikas Yojana (PMKVY)

NEERAJ CHANDHOK Is a multi faceted personality with a keen interest in outdoor sports and is blessed with passion for music. He has studied for few years Indian Classical music and has a band which performs often in the professional circuit. Neeraj Chandhok is a sought after Hospitality consultant & Customer Service trainer in India and overseas.

Read More...