"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh PalThis book provides a solution for the following challenges of an operations manager in the service industry.
How to provide end-to-end visibility of the flow of transactions across applications, locations, and teams and identify the breaks in the process? How to quantify time and the cost of non-value add transactions in a case life cycle? How the business can be self-reliant with less dependency on IT to configure metrics and build a dashboard? How to identify the possible and root cause for the longest and shortest path of the case cycle? What is the tested framework to provide actionable insights for technology innovation and emotional intelligence? In the instantly changing ways of working, domain, and technology landscape, how to inculcate the learnability skills to swiftly learn new domains and technology?DVD is the tested framework with the following components – case tracker, value discovery, config metrics, and knowledge graphs to provide actionable insights for technological innovation and emotional intelligence. This framework discusses all possible technological and business solutions. Neuroplasticity is discussed to improve the learnability skills to learn new domains and technology swiftly.
Mathan
The author is a Six Sigma Master Black Belt with 24 years of experience in operations excellence, financial analytics, building business process management (BPM) enterprise products, and real-time streaming of data visualization dashboards with large-scale big data computing technologies.
The author has managed large-scale operations in the financial services industry. He pioneered the Robotic Process Automation (RPA) in investment banking and is an expert in building machine learning models for predicting critical variables in the banking industry. The author digitized the value stream mapping exercise which is usually done on the operations floor. He manages teams with empathy and emotional intelligence with a focus on technology innovation.
