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Subrat SaurabhAuthor of Kuch Woh Pal
This book explains why outsourcing facillity management strategy may help organizations to save money. These four facility services can each add specific valuesto the higher education sector. This study thus focuses on the four FM outsourcing services of maintenance, cleaning, security and catering, as they are supplied in Hong Kong’s higher education sector.
Before discussing client and service provider relationships or the nature of their operational and management elements, it is important to distinguish between the two terms of ‘contracting-out’ and ‘outsourcing’. ‘Contracting-out’normally refers to those services that continue to be provided in-house but have been directly contracted, whereas ‘outsourcing’ refers to services that continue to be procured from external providers.
The purpose of this study is to investigate the outsourcing relationships between the clients and service providers in a key sector of global economy. Fully understanding these outsourcing relationships requires taking a holistic view of the fundamental elements of outsourcing, including thenature, services, strategies and the management of relationships. Such an understanding also involves examining these elements within appropriate. The most main research concerns whether organizational FM outsource strategy can bring positive working environment to influence employees emotion as well as positive shopping emotion to customers when they enter the FM shops.
theoretical models.
Ka Leung Lok & David Baldry, JOHN LOK, Behavioral economist
Biographies and acknowledgements
First Author
Dr. Ka Leung Lok (Lawrence)
Academically, Lawrence was awarded his PhD from School of Built Environment of University of Salford. He got his B. Sc. (Honour) Degree in Building from The City University of Hong Kong and MBA in Construction and Real Estate from The University of Reading. Professionally, Lawrence is developing as a consultant, lecturer and manager in the field of construction and real estate. His research interests are in the areas of Facilities Management Outsourcing relationships and relevant ISO series.
Second Author
JOHN LOK, Behavioral economist
I had graduated business Administration Science Degree in Common Wealth Open University. Then, I concentrate on researching whether how economic changing environment can influence our behaviors, e.g. consumer behavior in behavioral economic view. I had researched different behavioral economic topics included how artificial intelligence influences economic environment changes, how artificial intelligence influences consumer behaviors, how disease influences traveler leisure psychology, how economic changing environment influences public transport passenger choice, how e-commerce market influences consumer behavior etc. different books are published. I hoped my readers can make accurate analysis to learn how and why the economic changing environment influences consumer behavior in behavioral economic view.
