"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh Pal
Our business society had developed long time from farming period to manufacturing period, then to service industry period, till to nowadays technology service and manufacturing period. It brings this question: Can technology or human behavior may influence economic development? What factors may influence future our societies economic development? Can FM bring economic benefits to societies ?
I believe that effective facility management can improve better workplace environment to influence employee individual productive efficiency raising as well as effective human resource training course program can improve employee individual service performance in order to achieve customers to feel more satisfactory service performance in consequence for the organization’s service.
John Lok
Biographies and acknowledgements
First Author, Facility Management Lecturer
Dr. Ka Leung Lok (Lawrence)
Academically, Lawrence was awarded his PhD from School of Built Environment of University of Salford. He got his B. Sc. (Honour) Degree in Building from The City University of Hong Kong and MBA in Construction and Real Estate from The University of Reading. Professionally, Lawrence is developing as a consultant, lecturer and manager in the field of construction and real estate. His research interests are in the areas of Facilities Management Outsourcing relationships and relevant ISO series.
JOHN LOK , Behavioral Economist
I had graduated business Administration Science Degree in Common Wealth Open University. Then, I concentrate on researching whether how economic changing environment can influence our behaviors, e.g. consumer behavior in behavioral economic view. I had researched different behavioral economic topics included how artificial intelligence influences economic environment changes, how artificial intelligence influences consumer behaviors, how disease influences traveler leisure psychology, how economic changing environment influences public transport passenger choice, how e-commerce market influences consumer behavior etc. different books are published. I hoped my readers can make accurate analysis to learn how and why the economic changing environment influences consumer behavior in behavioral economic view.
