"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh Pal
Hotel rating systems are used in almost all countries. The policy makers, managers, and researchers take this process seriously, and contribute in enhancing the system to reflect the needs of the modern traveler. Hotels also invest a lot for getting the desired star ratings. However, at the same time, apart from the guidelines and manuals of the star rating schemes, there is hardly any reliable source of information explaining the principles on which the star rating process is based. The available information can be confusing as different rating systems have different criteria for hotel evaluation. Considering this challenge, this book attempts to bring the star rating process to life through the principles of service quality management because hotel rating systems claim to raise standards of service. Such principles were identified through hundreds of research studies and existing hotel rating systems around the world. This book focusses on making the hotel rating process simple to understand for the benefit of students, managers, and policymakers.
Dr. TAHIR SUFI
Dr. Tahir Sufi is a Professor & Deputy Director with Amity School of Hospitality, Amity University, Noida. With over twenty years’ experience in academics and industry, he has worked with some of the best Hotel chains like Le Meridian, Hilton and Best Western in UK, India, and the Middle East. He has a rich academic experience of having worked as Principal of several hotel management colleges. He is an alumnus of the Institute of Hotel Management, Lucknow. He has pursued M.Sc. Hospitality Management from Sheffield Hallam University, UK and Ph.D. in Business Administration (in the area of Hotel Classification) from IKG Punjab Technical University. He has written several papers on Hotel rating systems and other topics for top international journals.
