"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh Pal
"Total Quality Management in Health Care” explains the basic components of a TQM programme relevant to acute and priority health services. The material is presented in an accessible A4 format, with a strong use of visuals, including diagrams, checklists and questionnaires. It describes the basics of total quality management and how they apply to the health service.
Total Quality Management (TQM) describes a management system where in a Healthcare Organization attains organizational advancement through a commitment to customer requirements. A Healthcare Organization meets those requirements when it empowers every
employee in every department to maintain high standards and strive for continuous improvement
Balasubramanian Mahadevan
Dr. M. Balasubramian, a doctor by profession, utilizing leadership and management skills, successfully led a team of healthcare professionals in various hospitals in Mumbai for over a period of 35 years.
In the early stages of the pandemic, he was quick to assimilate facts and publish a book “COVID 19 - The New Age Pandemic.”
He is a strategic, people-oriented leader with senior-level experience in complex
healthcare environments; he enjoys leading and influencing change. He has a
genuine passion for working with the community and other key stakeholders to
improve health outcomes.
In this new innings as the Chief Medical Officer at Lilavati Hospital, he is now
responsible for the staff’s health and well-being, in addition to the medical
administration.
The Author has made a humble attempt to decode and simplify some of the
challenges and barriers in implementation of TQM in the healthcare industry.
