"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh Pal
Hard questions are enough to create a dilemma for every decision to be taken for the organization to move forward, innovate, bring efficiencies and make the best use of available resources, capabilities, and situations. Our effort through this book is to provide you with many answers and demonstrate how putting up the customers at the center of all decisions supports practical and optimum decision making. Engaging customers and focused value creation are the only means to short-term and long term business sustainability
Dr. Amrinder Kaur, Ms. Rinku Bhardwaj
Dr. Amrinder Kaur
Works as a Consultant, Researcher, and Educator and has worked in diverse academic and corporate profiles for two decades. Along with Consulting in business strategy and customer experience management, she has a research interest in sustainability and entrepreneurship development. She has some worthwhile publications in peer-reviewed journals and keeps collaborating to enhance her efforts in research. She also works as a visiting faculty and Mentor in online and offline management programs for youngsters (Students) and Women for business growth and success.
LinkedIn: www.linkedin.com/in/kauramrinder
Ms.Rinku Bhardwaj
With more than two decades of career span, Ms. Rinku Bhardwaj held several leadership roles in Fortune500 companies like Hewitt Associates, Xerox Business Services, etc. Her forte has been processing re-engineering and unlocking hidden potentials in systems and people, maintaining the core philosophy at work of high-performance culture. Along with consulting in business strategy and customer experience, she pursues her passion for coaching by mentoring students and young professionals helping them in making career choices or decisions. She also uses training as a medium to guide self-development.
LinkedIn: www.linkedin.com/in/bhardwajrinku
Both the authors also jointly own a customer experience consulting firm named , Pink Guava Consulting Services (www.pinkguava.org)
