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Decoding People's Pulse Re-imagining the approach to designing surveys for driving performance

Author Name: Paul James | Format: Paperback | Genre : Business, Investing & Management | Other Details

“This is a timely HR playbook for companies looking at reimagining their employee experience. It is conceptually sound, contextually relevant and jargon free. Paul James has beautifully brought out the interplay of influential variables and how HR can create impactful experiences."

-Venkatanarayanan, President HR & IT, Rane Group


“Keeping in cognizance the Indian context, Mr. Paul James has created and scientifically proven his PSCS model for studying employee satisfaction and organizational commitment which influences employee motivation. This book, with its conceptual and theoretical clarity on the PSCS-ESS model, will be a boon to the HR and business fraternity, which are keen on HRM re-engineering and optimization. Some prominent features of the model are: cause-effect analysis, which will aid in course corrections that can be implemented by the corporate; employee satisfaction and organizational commitment motivation quadrant, which will assist in identifying the types of employee motivation and help in dealing with talent and performance management issues. Mr. Paul James’s 30+ years of industrial experience, which includes 16 years of research in the area of study, is evident in this stupendous work. The model will be a blessing for Indian corporate houses aiming to achieve optimum personnel productivity and improve company work performance.”

-Dr. R. Belinda, Head, Dept. of Social Work, (SFS), Madras Christian College (Autonomous)

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Paul James

Paul James is a practising Industrial Relations Advisor in Chennai. He holds an MPhil. degree in Social Work specializing in HR. He is doing his doctoral studies on MBTI in the department of Psychology, Madras University.

He hails from a family of Christian leaders. His maternal grandfather was Rev. R. Michael, a Pastor in the CSI Church in Salem and worked in the then London Mission Churches. His great grandfather Rev. Doraiswamy too was a Pastor. His grandfather Mr. Zachaeus from his paternal side was an Evangelist. Rt. Rev. Sam Ponnaiah, his father’s cousin was the first Bishop of CSI Vellore Diocese. His father’s bro-in-law Rev Rajamanickam too was a Pastor in the CSI Diocese.

He remembers his dear mother and dad as the most important persons responsible for his turning to the Lord.

His son Jonathan Samuel, who has completed his Masters in Psychology and PG Diploma in Journalism has a Prophetic Ministry and is into that full-time.

He is a member of the CSI Olcott Memorial Church, Viruthampet, Vellore.

He can be contacted by email at