"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh Pal
Home Masters Inc. is in deep trouble. It is losing customers to its competitors fast. Shiv, its Quality Manager, is held responsible for rising customer complaints and the state of the company’s troubles. Trapped in an environment of distrust, hatred of his colleagues and his helplessness because of personal debts, there is no escape. He decided to fight back by thinking about different things to tackle the issues.
This book will help all those who are new to the Quality field or are working as Quality professionals in organisations in demystifying quality and implementing the same by learning through the experience of Shiv.
A very gripping tale , explaining Quality and development process of a product told through experience of Shiv in an interesting way. The story binds you to your seat.
- Yashwant Singh
Vice President, Samsonite South Asia Pvt. Ltd.
A well crafted story touches the heart of struggling Quality professionals. Valuable lessons even for practising quality professionals. A good combination of storytelling, quality and management tools, and a lot of key learning takeaways.
- Mahesh Hegde
Founder & MD of LearnEx Consulting Pvt.Ltd., TQM Counsellor, Trainer and Consultant Lean-Six Sigma
Rajan Bhagwat
Rajan Bhagwat, an IIT post-graduate and a six sigma black belt from ASQ, has used his knowledge and rich experience of 33 years in the manufacturing industry in writing this book to explain quality in simple terms in a fiction form. This is his first book. He loves to teach and help organizations improve through his consulting firm Significance Quality Academy. He also loves to write fiction, and this book is an example of both forms combined to bring a non-fiction subject in a gripping tale of fiction.
