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How Human Behavior Influences Service Performance

Author Name: John Lok | Format: Paperback | Genre : Business, Investing & Management | Other Details

 This book is a business psychological teaching book.  This book aims to indicate some sample different kinds of client individual psychological emotion challenges to give opions to let these businesses how to solve these psychological challenges and how to attract clients' concerning to feel improvement of service performance. Also,  I shall explain how to use psychological methods to predict clients' emotion in order to attract more clients to choose to use these businesses' services . Service businesses include space exploration relative product,  natural energy resource product,  environment pollution product, road transportation design service,  airline fuel product, Disney entertainment service, travel agent service, education service etc. 

This book explains businesses can keep longer time to grow up if businessmen can know how to use psychological methods to predict their clients' positive emotions.  

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John Lok

    I had graduated business Administration Science Degree in Common Wealth Open University. Then, I concentrate on researching whether how economic changing environment can influence our behaviors, e.g. consumer behavior in behavioral economic view.    I had researched different behavioral economic topics included how artificial intelligence influences economic environment changes, how artificial intelligence influences consumer behaviors, how disease influences traveler leisure psychology, how economic changing environment influences public transport passenger choice, how e-commerce market influences consumer behavior etc. different books are published. I hoped my readers can make accurate analysis to learn how and why  the economic changing environment influences consumer behavior in behavioral economic view.

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