"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh Pal
I write this book aims to hope any organization leaders can attempt to apply psychological methods to predict whether their in-house facility management service is enough or/and human resource management strategy and training course program strategies which both have relationship to influence their employees’ productive efficiency and service performance in order to achieve aim to raise more satisfactory feeling to their customers. I believe that effective facility management can improve better workplace environment to influence employee individual productive efficiency raising as well as effective human resource training course program can improve employee individual service performance in order to achieve customers to feel more satisfactory service performance in consequence for the organization’s service.
John Lok & Lawrence Lok
Dr. Ka Leung Lok (Lawrence)
Academically, Lawrence was awarded his PhD from School of Built Environment of University of Salford. He got his B. Sc. (Honour) Degree in Building from The City University of Hong Kong and MBA in Construction and Real Estate from The University of Reading. Professionally, Lawrence is developing as a consultant, lecturer and manager in the field of construction and real estate. His research interests are in the areas of Facilities Management Outsourcing relationships and relevant ISO series.
JOHN LOK
I had graduated business Administration Science Degree in Common Wealth Open University. Then, I concentrate on researching whether how economic changing environment can influence our behaviors, e.g. consumer behavior in behavioral economic view. I had researched different behavioral economic topics included how artificial intelligence influences economic environment changes, how artificial intelligence influences consumer behaviors, how disease influences traveler leisure psychology, how economic changing environment influences public transport passenger choice, how e-commerce market influences consumer behavior etc. different books are published. I hoped my readers can make accurate analysis to learn how and why the economic changing environment influences consumer behavior in behavioral economic view.
