"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh Pal
This book is a ready reference for implementing Business Excellence framework. This book starts with the concept of Business Excellence and covers most of the elements of Business Excellence including brief about the process excellence frameworks. Two detailed Business Excellence case studies has been included in this book. This book will help the students and the industry professionals to build concept of Business Excellence.
Dr. Shirshendu Roy
Dr. Shirshendu Roy is an engineer by qualification, process specialist by profession and teacher by passion. He is Six-Sigma Black and over the last 20 years working on critical Indian and overseas assignments. He holds B. Tech in Textile Technology from the University of Calcutta (C. U), M. Tech in “Quality, Reliability and Operations Research” from the Indian Statistical Institute (ISI), Kolkata and Ph.D. in Engineering from Jadavpur University (JU), Kolkata. He is also a regular speaker at major business events and quality conferences; regularly publishes papers related to process improvements, six sigma in the international journals.
